Informativa sui rimborsi
To start a return, you can contact us at Sales@PokemonPlug.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at Sales@PokemonPlug.com.
Preorders are items that are not currently in stock. They are ordered and reserved through the manufacturer for you on our behalf. Therefore, payment will be taken in advance.
After your pre-order is confirmed, your order is prepared for shipment immediately upon arrival of the items to our shipping facility.
Please understand that hot products are subject to allocation by manufacturers, and availability is not fully guaranteed. We only offer a small percentage of our inventory for pre-sale. Therefore, it is highly unlikely factors out of our control will affect pre-orders. However, in this highly unlikely scenario, you will be refunded in full.
We reserve the right to adjust product prices at any time. However, once your order is placed, it will not be affected by any price adjustments.
As of 8/25/22, pre-orders are cancelable/refundable, however all cancelled or refunded preorders will be subject to our restocking fee.
By placing a pre-order, you are agreeing to these Pre-order Terms and Conditions.
Our usual terms and conditions apply.
Our shipping policies apply.
PLEASE DO NOT PURCHASE PREORDER & IN STOCK ITEMS IN THE SAME CART, UNLESS YOU WOULD LIKE THEM SHIPPED TOGETHER.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. *We sell factory sealed products, which may have factory inconsistencies in quality control, we are not responsible for factory issues with quality control, including torn outer wrappers, minor dents, dings, etc. We always do our best to ensure you receive the highest quality items every time.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.