Refund Policy
We care about your satisfaction!
If for any reason you are unhappy with your order, we have a 7-day return policy, which means you have 7 days after receiving your item to request a return, as long as in same, unopened, factory sealed condition as received.
*We can only accept returns for raw cards after making contact and reviewing order*
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at
Sales@PokemonPlug.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at
Sales@PokemonPlug.com.
PokemonPlug / Nexgen Games reserves the right to cancel orders due to high fraud risk, Invalid address with no response, inventory issues, or any other reason deemed necessary.
** As of March 1, 2020, all cancelled or returned items may incur a restocking or cancellation fee of between 3%-20%. This is due to policy updates from both PayPal, and Shopify (our payment processors)
We will avoid or minimize this fee as much as possible.**
Preorders
Preorders are items that are not currently in stock. They are ordered and reserved through the manufacturer for you on our behalf. Therefore, payment will be taken in advance.
After your pre-order is confirmed, your order is prepared for shipment immediately upon arrival of the items to our shipping facility.
Please understand that hot products are subject to allocation by manufacturers, and availability is not fully guaranteed. We only offer a small percentage of our inventory for pre-sale. Therefore, it is highly unlikely factors out of our control will affect pre-orders. However, in this highly unlikely scenario, you will be refunded in full.
We reserve the right to adjust product prices at any time. However, once your order is placed, it will not be affected by any price adjustments.
As of 8/25/22, pre-orders are cancelable/refundable, however all cancelled or refunded preorders will be subject to our restocking fee.
By placing a pre-order, you are agreeing to these Pre-order Terms and Conditions.
Our usual terms and conditions apply.
Our shipping policies apply.
PLEASE DO NOT PURCHASE PREORDER & IN STOCK ITEMS IN THE SAME CART, UNLESS YOU WOULD LIKE THEM SHIPPED TOGETHER.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. *We sell factory sealed products, which may have factory inconsistencies in quality control, we are not responsible for factory issues with quality control, including torn outer wrappers, minor dents, dings, etc. We always do our best to ensure you receive the highest quality items every time.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
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